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套路频出 在线教育用户协议还得小心

2020-07-31 09:43  BENWENLAIYUAN:ZHONGGUOXIAOFEIZHEBAO ZUOZHE:WANGXIAOYUE

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  中国消费者报报道 在线青少儿英语教育平台VIP-KID疫情期间获得高速成长:新增注册用户连续2个月超过100万;今年5月,伴鱼官方宣布其总付费用户超过100万,较五个月前实现了翻倍;少儿英语教育平台51Talk疫情期间,注册用户增速达到300%……

  SHOUYIQINGYINGXIANG,YINQIBIANJIEXING,ZAIXIANJIAOYUXUQIUQUANMIANBAOFA,CHULETUIGUANGMIANFEIKECHENG,GEDAZAIXIANJIAOYUPINGTAIYONGHUSHUDOUDEDAOZENGZHANG。RANER,ZAIXUQIUTISHENGDEBEIJINGXIA,ZAIXIANJIAOYUPINGTAIYIRANCUNZAIZHUDUOWENTI。

  行业规范下问题依然存在

  ZAOZAI2018NIAN,《GUOWUYUANBANGONGTINGGUANYUGUIFANXIAOWAIPEIXUNJIGOUFAZHANDEYIJIAN》MINGQUEYAOQIU,XIAOWAIPEIXUNJIGOUYINGGAIYANGEZHIXINGGUOJIAGUANYUCAIWUYUZICHANGUANLIDEGUIDING,SHOUFEISHIDUANYUJIAOXUEANPAIYINGXIEDIAOYIZHI,BUDEYICIXINGSHOUQUSHIJIANKUADUCHAOGUO3GEYUEDEFEIYONG。

  2019NIAN7YUE,JIAOYUBUDENGLIUBUMENLIANHEFABULE《GUANYUGUIFANXIAOWAIXIANSHANGPEIXUNDESHISHIYIJIAN》(YIXIAJIANCHENG《YIJIAN》)ZHONGZHICHU,XIANSHANGPEIXUNCUNZAIYUFUFEIGUOGAO、HELITUIFEINANDENGWENTI,YONGHUXIAOFEIFENGXIANDA。YAOQIUPINYONGWAIJIRENYUANXUFUHEGUOJIAYOUGUANGUIDING。YAOZAIPEIXUNPINGTAIHEKECHENGJIEMIANDEXIANZHUWEIZHIGONGSHIPEIXUNRENYUANXINGMING、ZHAOPIANHEJIAOSHIZIGEZHENGDENG股票配资 ,GONGSHIWAIJIPEIXUNRENYUANDEXUEXI、GONGZUOHEJIAOXUEJINGLI。JINGPAICHAFAXIANWENTIDEXIAOWAIXIANSHANGPEIXUNJIGOUYINGDANGANZHENGGAIYIJIANJINXINGZHENGGAI,YU2020NIAN6YUEDIQIANWANCHENGZHENGGAIBINGZHONGXINTIJIAOXIANGGUANCAILIAO。

  RANER,《ZHONGGUOXIAOFEIZHEBAO》DIAOCHAFAXIAN,ZAIMOLIERDUOGUANWANG,YEMIANJINXIANSHI3WEIWAIJIAODEGERENJIANJIEHEZHAOPIAN,JIAOSHIZIGE股票配资 BINGWEIZAI基金配资 LUCHU。DaDaYINGYUGUANWANGGUNDONGZHANSHILE5WEIWAIJIJIAOSHIDEZHAOPIAN、XUEXIJINGLI、ZHENGSHUJIBIANHAO。

标普500   SUIRANXIANGGUANBUMENZAIGULIZAIXIANJIAOYUFAZHANDETONGSHI,YEZAIBUDUANGUIFANZAIXIANJIAOYUXINGYEFAZHAN,DANBUFENZAIXIANJIAOYUJIGOUBINGMEIYOUYANGEANZHAOXIANGGUANJIANGUANYAOQIULAIZHIXINGZHEIYIGUIDING。

  获客新“套路”

标普500   《ZHONGGUOXIAOFEIZHEBAO》DIAOCHAFAXIAN,BUSHAOZAIXIANJIAOYUPINGTAIDOUZAITUICHU0YUANDAKAFANXIANKECHENG,GOUMAIKECHENGHOU,WANCHENGGUIDINGDAKATIANSHUKEQUANEFANXIAN,ERZAIDAKADEBEIHOUYECHONGMANLE“TAOLU”。“QUANWANGDUJIA0YUANXIANGZHONGSHENVIP10000+HUIBEN,YINIANNEIWANCHENG306TIANDAKAKEYISHIXIANFANXIAN。”GUANGSHIZHEIYITIAOGUANGGAOXUANCHUANYU,JIURANGBUSHAOXIAOFEIZHEXINGANQINGYUANDIRULE“TAO”。JINRI,BUSHAOXIAOFEIZHEXIANG《ZHONGGUOXIAOFEIZHEBAO》FANYING,ZAIGOUMAILE“QICAIXIONGHUIBEN”KAIZHANDE“306TIANDAKAQUANETUIKUAN”DEKECHENGHOU,ZAOYULEAPPPINFANXIUGAIDAKAGUIZE、SHEZHIDAKAZHANGAIDENGXIANXIANG,DAOZHIDAKAFANXIANYICHANGJIANNAN。

标普500   GOUMAIKECHENGDEYONGHUTOULU,CHULEPINFANZENGJIADAKANANDU,HAIJIARUERTONGWUFAKANDONGDEZHONGWENCIHUI、YINBIAO、PINXIELIANXIANDENG。ZENGSHEGENGDUOXIANZHIXINGTIAOKUANJIDAKANEIRONG,YAOQIUBIXUZAOJIUDIANDAOWANJIUDIANCAINENGDAKA。XINDEGAIBANGUIZEYAOQIUMEIJUHUABIXUDU3BIANYISHANG,PEIYINFENSHUBIXUDADAO80FENJIYISHANG。JINDUHUIBENZHEIYIXIANGRENWUJIUZENGSHELIUXIANGZIRENWU,BAOKUOGUAGUAKADENGWUSHENGTUPIAN,BUWANCHENGZEWUFADAKA。

  YOUJIAZHANGCHENG,WANCHENGDAKAHOUQUEBEIPINGTAIRENDINGBUHEGE,KEFUJICHUDELIYOUSHI,“ZONGHEBUHEGUITIANSHU10TIAN……”XIAOFEIZHELIXIAONAZHIYIAPPGUIZEYIZHIZAIGAIBIAN,KEFUHUIFUCHENG,“WOMENMEISHUOYICHENGBUBIAN。”

  ERJIAZHANG“SHALUNMEIGUI”SHUO,ZIJIBAQICAIXIONGHUIBEN、BIBA、NINGMENGSANGEPINGTAIDE“LEI”QUANCAILE,ZHEIYIGEYUEYIZHIZAIWEIQUAN,LANGFEILEBUSHAOSHIJIAN。

  “0YUANDEBIBAXUEXIJI+SONGFANGSHUAITAO,YAOQIUYONGHUSHOUDAOJIQIDAKA,365TIANLEIJIDAKA296TIAN,JIKEQUANEFANKUAN,BINGSONGXUEXIJIJIFUJIAKECHENG。”YUQICAIXIONGHUIBENDAKAFANXIANMOSHIJIHUXIANGTONG,WANGJINGSHUO,MUQIANLINJINDAKAWANCHENGQIXIAN,BIBADAKAYEYUDAODUOZHONGWENTI。

  GONGKAI股票配资 XIANSHI,SHENZHENSHIBIBAKEJIYOUXIANGONGSIYIZHINENGYINGJIANWEIZAITI,ZHUANZHUYUERTONGZAOJIAO、SHUZIYINPINDENGYEWU。KEJIAN,0YUANDAKAFANXIANDECHUJIAOYEZAIXIANGQITALINGYUYANSHEN。

标普500   BEIJINGYINGHELVSHISHIWUSUOLVSHIWANGYITIANZAIJIESHOU《ZHONGGUOXIAOFEIZHEBAO》CAIFANGSHIBIAOSHI,GENJU《WANGLUOANQUANFA》《DIANZISHANGWUFA》《XIAOFEIZHEQUANYIBAOHUFA》DENGXIANGGUANFALV,JINGYINGZHEYINGDANGZUNXUNGONGKAI、GONGPING、GONGZHENGDEYUANZE,ZHIDINGPINGTAIFUWUXIEYIHEJIAOYIGUIZE。“JINGYINGZHEZAIWEIMINGQUEGAOZHIXIAOFEIZHEXIANGGUANXIEYI、GUIZEBIANGENGDEQINGKUANGXIA,PINFANGENGGAI、QIANGXINGSHIYONGXINDEXIEYINEIRONGHEGUIZE,HUOZHEWEIZHENGZAISHIYONGDEGUIZESHEDINGBUHELIDEZHANGAI,BUJINQINFANLEXIAOFEIZHEDEHEFAQUANYI,YECUNZAIWEIFA、WEIGUI、WEIYUEDEQINGKUANG。”

  小心“霸王条款”

  “PINGPINGMA”DUI《ZHONGGUOXIAOFEIZHEBAO》BIAOSHI,0YUANXUESHIZAIXIANJIAOYUPINGTAIJINYINIANDUOXINXINGDEYINGXIAOFANGSHI,XIANZAIYONGHUMENDAKALUXUWANCHENGLE,BAOLUCHUDEWENTIYUELAIYUEDUO,BUZHISHI“QICAIXIONGHUIBEN”,HOUMIANBAOLUCHULAIDEWENTIHUIYUELAIYUEDUO。

标普500   《YIJIAN》MINGQUEZHICHU,TIGONGDEGESHIHETONG(FUWUXIEYI)YINGDANGZUNXUNGONGPINGYUANZEQUEDINGDANGSHIRENZHIJIANDEQUANLIHEYIWU,BINGQIESHILVXINGXIANGGUANTIXINGHESHUOMINGYIWU,BUDEBAOHANPAICHUHUOXIANZHIXIAOFEIZHEQUANLI、JIANQINGHUOMIANCHUJINGYINGZHEZEREN、JIAZHONGXIAOFEIZHEZERENDENGBUGONGPING、BUHELIDETIAOKUAN。GULIJIANLIDISANFANGZHANGHUJIANGUANJIZHI,BAOHUYONGHUQUANYI。

标普500   ERZAISHIJIZHIXINGGUOCHENGZHONG,“BAWANGTIAOKUAN”RENGRANCUNZAI。ZAIXIANJIAOYUPINGTAIKECHENGDADUOZAIWANGSHANGJINXINGJIAOYI,JINGGUOPEIXUNLAOSHIDEYIFANTUIJIAN,BUSHAOXIAOFEIZHEWANGWANGHUIHULVEZHISHITIAOKUANNEIRONG,HOUXUCHUXIANWENTICAIHUIZHENZHENGYINQIZHONGSHI。

标普500   YI“QICAIXIONGHUIBEN”WEILI,《ZHONGGUOXIAOFEIZHEBAO》KANDAO,ZAI《YONGHUXIEYI》ZHONGMOUTIAOKUANXIEDAO,“QICAIXIONGHUIBENYOUQUANZIXINGQUANQUANYIRENHESHIYOUBUJINGSHIXIANTONGZHIDEZHONGZHI、ZHONGZHIXIANGNINTIGONGBUFENHUOQUANBUQICAIXIONGHUIBENFUWU。”“YONGHUBUDEYINQUANMIANZHONGZHIQICAIXIONGHUIBENFUWUERYAOQIUQICAIXIONGHUIBENCHENGDANRENHEXINGSHIDEPEICHANGHUOBUCHANGZEREN。”

标普500   “WULUNSHIXIANXING《HETONGFA》HAISHIZANWEISHIXINGDE《MINFADIAN》,DOUGUIDINGCAIYONGGESHITIAOKUANDINGLIHETONGDE,TIGONGGESHITIAOKUANDEYIFANGYINGDANGZUNXUNGONGPINGYUANZEQUEDINGDANGSHIRENZHIJIANDEQUANLIHEYIWU,BINGCAIQUHELIDEFANGSHITIQINGDUIFANGZHUYIMIANCHUHUOZHEXIANZHIQIZERENDETIAOKUAN,ANZHAODUIFANGDEYAOQIU,DUIGAITIAOKUANYUYISHUOMING。”WANGYITIANBIAOSHI,RUGUOYONGHUXIEYICUNZAIBUGONGKAI、BUTOUMING,XIEYINEIRONGSHEJIHETONGWUXIAODEQINGXING,HUOZHEBUHELIMIANCHUPINGTAIZEREN,JIAZHONGXIAOFEIZHEZEREN,PAICHUXIAOFEIZHEQUANLIDE,QUEWEIBAWANGTIAOKUAN,YINGSHUWUXIAO。

  退费难障碍待清除

  《ZHONGGUOXIAOFEIZHEBAO》ZAICIQIANDIAOCHAZHONGLEJIEDAO,DUOSHUZAIXIANJIAOYUPINGTAIYAODENGDAOGOUMAIKECHENGQIANDINGXIEYISHICAINENGLEJIEJUTITUIFEIZHENGCE,SUIRANBUSHAOPINGTAIMINGQUESHUOMINGLETUIKUANZHOUQI,DANSHIJITUIFEIBINGBUSHINEIMERONGYI。

  ZHENDUIZAIXIANJIAOYUTUIKUANNANDEWENTI,WANGJINGSHEDIANZISHANGWUYANJIUZHONGXINFALVQUANYIBUFENXISHIMENGHUIXINDUI《ZHONGGUOXIAOFEIZHEBAO》BIAOSHI,ZAIXIANJIAOYUPINGTAIFUKUANFANGSHIZHUYAOSHIBAOMINGJIJIAOFEI,ZHEISHIJIYESHIYIZHONG“YUFUSHIXIAOFEI”。ZHENGYINSHIYIGEZHANGQIXIAOFEIDE“CHANPIN”,ZAIQIGUOCHENGZHONGKENENGHUIPIANLIXIAOFEIYUQI,CHUXIANSHIZIZHENJIANANBIAN、SHOUKENEIRONGBUJIADENGWENTI,ERYINFATUIFEISUQIU。DANSHI,JINGUANBUSHAOPINGTAISHIXIANYOUTUIFEITIAOKUANYUEDING,DANRENGRANHUIZAITIAOKUANLIJIEYIJITUIFEICHENGXUSHANGSHEZHIZHANGAI。

  MENGHUIXINJIANYI,ZAIWANSHANZAIXIANJIAOYUJIGOUTUIFEIJIZHIWENTISHANG,WEILAIHAIXUXIANGGUANBUMENJINYIBUJIAQIANGJIANGUANLIDU,JIANLIYOUXIAOFANGFANJIZHI,TONGSHIPINGTAIFANGMIANYEXUZUODAOSHIQIANMINGQUETUIKUANZHIDU。XIAOFEIZHEZAIXUANZEZAIXIANJIAOYUPINGTAISHIYINGKANQINGSUOXUANPINGTAIDETUIKUANJISHOUHOUTIAOKUAN,YUDAOWENTISHIJISHIWEIQUAN,BAOHUZIJIDEQUANYI。

  JU《ZHONGGUOXIAOFEIZHEBAO》LEJIE,WEIGUIFANXIAOWAIPEIXUNJIGOUFUWUXINGWEI,HUAJIEXIAOWAIPEIXUNSHOUTUIFEIJIUFEN,JINNIAN6YUE,JIAOYUBUHESHICHANGJIANGUANZONGJULIANHEZHIDINGLE《ZHONGXIAOXUESHENGXIAOWAIPEIXUNFUWUHETONG(SHIFANWENBEN)》,QIZHONGMINGQUETUIFEICHULIZUIZHANG20GEGONGZUORI。RUGUONENGJIADA《SHIFANWENBEN》ZAIXIANSHANGXIANXIAJIAOYUJIGOUDETUIGUANGSHIYONGLIDU,“BAWANGTIAOKUAN”DEXIANXIANGJIANGHUIDADAJIANSHAO。(WANGXIAOYUE)    (WENZHONGSHOUFANGXIAOFEIZHEJUNWEIHUAMING)

  ●LVSHISHENGYIN

  在线教育平台这些行为是否侵犯消费者合法权益

  WEN:HETONGKAISHILVXINGHOU,BUDUANXIUGAIGUIZE,ZHENDUIZHEIYIQINGKUANG,GONGSIYINGCHENGDANSHENMEZEREN?

标普500   BEIJINGYINGHELVSHISHIWUSUOWANGYITIANLVSHI(YIXIAJIANCHENGWANG):XIAOFEIZHEGOUMAISHANGPINHUOZHEJIESHOUFUWU,YUJINGYINGZHEZHIJIANCHANSHENGDESHIPINGDENGZHUTIJIANDEJIAOYIGUANXI,XIAOFEIZHEXIANGYOUZHIXIQIGOUMAI、SHIYONGDESHANGPINHUOZHEJIESHOUDEFUWUDEZHENSHIQINGKUANGDEQUANLI。WEILECUJINSHICHANGJINGJIJIANKANGFAZHAN,FALVYEYAOQIUGONGSIQIYEZAISHENGCHANJINGYINGHUODONGZHONG,ZUNXUNZIYUAN、PINGDENG、GONGPING、CHENGXINDEYUANZE,ZUNSHOUFALVHESHANGYEDAODE。

  RUGUOTONGGUORENWEIYINSUSHEDINGBUHELIDECHENGXUYUNXINGGUIZE,BIANXIANGGAIBIANLVXINGYIWUDETIAOJIAN,KENENGGOUCHENGHETONGWEIYUEHUOQIZHAXINGWEI;GONGSITONGGUOXUJIAHUOZHEYINRENWUJIEDESHANGYEXUANCHUANQIPIAN、WUDAOXIAOFEIZHE,QINFANLEXIAOFEIZHEDEZHIQINGQUANHEXUANZEQUANDENGXIAOFEIZHEHEFAQUANYI,HAIKENENGGOUCHENGBUZHENGDANGJINGZHENG,SUNHAIQITAJINGYINGZHEDEHEFAQUANYI,YOUWEIGONGPING、CHENGXINYUANZE。

  WEN:BUSHAOPINGTAIDE《YINSITIAOKUAN》ZHONGZHUMING:“NINZHUCECHENGWEIWOMENDEYONGHUHUOSHIYONGWOMENDEFUWUSHI,XIANGWOMENTIGONGDEXIANGGUANGEREN股票配资 ,BAOKUONINDEXINGMING(MINGCHENG)、XINGBIE、NIANLING、DIZHI、DIANHUAHAOMA、DIANZIXINXIANG、SHENFENZHENGJIANHAOMA、JIAOFEIXIANGGUANDEYINXING股票配资 JI黄金配资 REN股票配资 ,JIANGZAININSHIYONGBENKEHUDUANFUWUQIJIANCHIXUSHOUQUANWOMENSHIYONG。”“HUOQUNINDEMINGQUETONGYIHOU,WOMENHUIYUDISANFANGGONGXIANGNINDEGEREN股票配资 。”ZHEISHIFOUQINFANXIAOFEIZHEYINSI?

标普500   WANG:WOGUOFALVFAGUIDUIYUXIAOFEIZHEDEGEREN股票配资 BAOHUNEIRONGHEFANWEIZHENGZAIBUDUANSHENRUHEJIAQIANG。JINGYINGZHESHOUJI、SHIYONGXIAOFEIZHEGEREN股票配资 ,YINGDANGZUNXUNHEFA、ZHENGDANG、BIYAODEYUANZE,MINGSHISHOUJI、SHIYONG股票配资 DEMUDE、FANGSHIHEFANWEI,BINGJINGXIAOFEIZHETONGYI。

  GENJU 《SHUJUANQUANGUANLIFA》《ERTONGGEREN股票配资 WANGLUOBAOHUGUIDING》,WANGLUOYUNYINGZHESHOUJI、CUNCHU、SHIYONG、ZHUANYI、PILUERTONGGEREN股票配资 DE,YINGDANGZUNXUNZHENGDANGBIYAO、ZHIQINGTONGYI、MUDEMINGQUE、ANQUANBAOZHANG、YIFALIYONGDEYUANZE;TONGSHI,YINGSHEZHIZHUANMENDEERTONGGEREN股票配资 BAOHUGUIZEHEXIAOFEIZHEXIEYI,BINGZHIDINGZHUANRENFUZEERTONGGEREN股票配资 BAOHU。

标普500   GENJU 《YIDONGHULIANWANGYINGYONGCHENGXU股票配资 FUWUGUANLIGUIDING》,DUIZHUCEXIAOFEIZHEYINGCAIQU“HOUTAISHIMING、QIANTAIZIYUAN”DEYUANZEJINXINGJIYUYIDONGDIANHUAHAOMADENGZHENSHISHENFEN股票配资 RENZHENG,RUWUTESHUYAOQIU,MEIYOUBIYAOSHOUJIGONGMINDESHENFENZHENG股票配资 。SHENFENZHENG股票配资 、ERTONGCHUSHENGZHENGDENG股票配资 DUIGONGMINLAIJIANG,SHIJIQIZHONGYAODEGERENYINSI股票配资 。DUIYUGERENYINSI股票配资 DESHOUJI,YAOZAISHOUJIQIANYANGEXIANDINGSHIYONGFANWEI,GUIDINGHAOSHOUJI、SHIYONGMUDESUOBIXUDEQIXIAN。

标普500   TONGSHI,SHOUJIGEREN股票配资 YAOZUNXUNZUIXIAOBIYAOYUANZE,RUGUOSHOUJIDEGEREN股票配资 LEIXINGYUXIANYOUYEWUGONGNENGWUGUAN,SHOUJIGEREN股票配资 DEPINLVCHAOCHUSUOSHIYONGDEYEWUGONGNENGXUYAO,DEQUESHEXIANGUODUSHOUJIXIAOFEIZHE股票配资 ,QINFANXIAOFEIZHEYINSIQUAN。

标普500   WEN:XIAOFEIZHEZAIGOUKEPINGTAIGOUMAILEMOUYIZAIXIANJIAOYUKECHENG,PINGTAIFANGSHIFOUXUYAOFULIANDAIZEREN?

  WANG:GENJU《GUANGGAOFA》《DIANZISHANGWUFA》,DIANZISHANGWUPINGTAIJINGYINGZHEZHIDAOHUOZHEYINGDANGZHIDAOPINGTAINEIJINGYINGZHEXIAOSHOUDESHANGPINHUOZHETIGONGDEFUWUBUFUHEBAOZHANGRENSHEN、CAICHANANQUANDEYAOQIU,HUOZHEYOUQITAQINHAIXIAOFEIZHEHEFAQUANYIXINGWEI,WEICAIQUBIYAOCUOSHIDE,YIFAYUGAIPINGTAINEIJINGYINGZHECHENGDANLIANDAIZEREN;FABUXUJIADESHANGPINHUOZHEFUWUGUANGGAO,ZAOCHENGXIAOFEIZHESUNHAIDE,QIGUANGGAOJINGYINGZHE、GUANGGAOFABUZHE、GUANGGAODAIYANREN,MINGZHIHUOZHEYINGZHIGUANGGAOXUJIARENGSHEJI、ZHIZUO、DAILI、FABUHUOZHEZUOTUIJIAN、ZHENGMINGDE,YINGDANGYUGUANGGAOZHUCHENGDANLIANDAIZEREN。

  如果消费者通过平台购买了课程,合法权益受到了损害,平台方应当承担连带责任。 (王小月)

ZERENBIANJI:NIMIN

XIANGGUANYUEDU:

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